Requirements
Senior certificate (NQF 4) South African citizen Code B driver's license and own transport 2 - 3 years experience in a similar role Experience in the Logistics industry will be an advantage Familiar with Parcel Perfect system Willing to work overtime - be available after business hours and during weekends when required
Capabilities & Competencies
Excellent ability to give attention to detail Ability to work accurately at fast pace Good organising and prioritising skills Ability to work in a systematic, methodical and orderly manner in order to achieve goals on a consistent basis Computer literate and efficient in MS Office Good Excel skills Ability to work well under pressure Good communication skills Excellent proficiency in English (read, write and speech)
Key Performance Indicators
Manage discrepancy reports and advising clients of damaged cargo Following up on third party deliveries Collection from Local regional offices Problem deliveries, mailing accounts with futile trip charge Follow up on outstanding quotes Monitoring / updating customers on special shipments Know truck arrival times for all branches daily Response time to queries must be within 30 minutes Daily reporting on unresolved issues to management and any written complaints received Forward possible leads to relevant salesperson in respective regions as well as quotes done for non-account clients Run delivery reports by customer as and when required by management Assist with data capturing and pod capturing as and when needed Obtain daily floor check report from operations and add notes to Parcel Perfect Arrange and follow up with agent collections Obtain pods from agents for their websites