**DESCRIPTION** Provides merchandising evaluation via reviewing photos and service order data. Chooses grades that affect the rep’s scorecard. Complete Quality Checks on all new actions each week. Escalates trend to Supervisor. Provides premium customer service, dependable Premium 360 knowledge, and a clear path of resolution and/or escalation via calls from Premium employees and store associates/managers. Assists new employees and peers with daily OSC operations. Other duties as requested. **RESPONSIBILITIES** Provide positive, professional customer service to retail store associates and Acosta merchandisers. Choose the correct escalation path for unresolved issues or unanswered questions. Read rep instructions Read service orders Grade photos **QUALIFICATIONS** Office or call center experience High school diploma or equivalent Soft skills such as teamwork, problem-solving, time management, adaptability, and critical thinking. Communication skills and emotional intelligence Computer skills Read and write English **ABOUT US** Premium brings brands to life, engaging and exciting shoppers in-store and online for retailers like Walmart, Best Buy, Walgreens and dozens more in all retail channels. When you work with Premium, you’re gaining a strategic partner focused on crafting tailored retail solutions designed to win. Our people and technologies extend your reach to deliver the best customer experience while driving sales. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Sales Support **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $15.00 - $16.00 **Company:** Premium Retail Services, LLC **Req ID:** 2640