Customer Service Agent
Resolve patient billing issues with empathy while offering flexible payment options and outstanding customer service.
Company Profile
We are client focused and results driven.
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
Medical/Vision/Dental/Rx plansHoliday PayTeladoc (online care)Referral Bonus IncentiveWeekly Pay401kAnd More!Customer Service Agent Details:
Temp-to-Hire position$16.00 /hourFull Time work availableWeekend work requiredFirst Shift (Monday through Saturday from 08:00am to 05:00pm)You will work one late shift either Tuesday or Thursday from 11am - 8pm.You will work one Saturday a month from 8am -12pm. Manage patient inquiries regarding billing, insurance claims, and medical service-related concerns, ensuring timely and professional communication.Resolve outstanding patient balances by negotiating payment terms, setting up secure payment plans, and processing payments.Document all interactions, agreements, and resolutions accurately while maintaining compliance with HIPAA and other regulations.Address service-related issues by routing them to appropriate clinical or billing teams for resolution.Deliver empathetic and high-quality customer service to enhance patient satisfaction, even in complex or sensitive situations.Customer Service Agent Qualifications:
Strong communication and negotiation skills, with the ability to resolve both financial and service-related issues. Ability to manage multiple tasks and resolve patient concerns efficiently. Experience in healthcare collections, billing, or customer service is preferred.Applicant may be subject to a background checkPre-employment drug screen (Excluding THC) is required as a condition of employment*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
Boise, ID
7972 W.Fairview Avenue
Boise, ID 83704
(208) 327-1000
Boise.ID@elwoodstaffing.com
Qualifications*See above for qualifications
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