Customer Service Agent Location: Belgrade, MT, US, 59714 Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 3591 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. **The Role** We are seeking a dynamic, self-starting Customer Service Representative with exceptional attention to detail and the ability to multitask in a fast-paced environment. This pivotal role is key in shaping the customer experience throughout each stage of travel at Jet Aviation FBOs. The ideal candidate will work closely with passengers and crew, effectively addressing requests, inquiries, suggestions, and complaints, all while maintaining a professional and warm demeanor. The posted hourly ranges will default to that of your regional location and will not include any premiums. **What We Offer** At Jet Aviation your health and well-being matter to us. Eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work: + $23.00 per hour base + $400 per month housing stipend + 4-day workweek (subject to change) + Fully covered health, dental, and vision insurance + A 401(K) with a 6% match + Employee referral program + Health and wellness awards + Holiday Pay + Generous paid time off (including 3 floating holidays) + Sick Time (up to 40 hours) + Annual merit increase and bonus + Tuition reimbursement + Employee discounts We currently have two openings available with the following schedules: + Thursday – Sunday: 11:00 AM – 9:00 PM + Sunday - Wednesday: 11:00 AM – 9:00 PM **Minimum Requirements** + High School Diploma/GED + Ability to read and communicate in English + Ability to work flexible schedules and in various weather conditions + Must obtain an Airport ID Badge within 30 days of employment **What You'll Do** + Bring your enthusiasm and passion for customer service to deliver exceptional experiences for both new and existing customers, handling everything from billing inquiries to service requests, suggestions, and complaints—always with a warm, welcoming attitude. + Address customer inquiries and complaints quickly and professionally, resolving any issues to ensure a seamless and positive experience. + Input and update reservation details accurately, ensuring all customer preferences and requirements are met to their satisfaction. + Provide detailed product and service information, while identifying opportunities to strengthen relationships and enhance revenue. + Assist crew members with arranging hotels, transportation, catering, linens, and other vendor services, ensuring smooth operations throughout. + Stay aligned with all relevant airport and Jet Aviation policies, regulations, and laws, maintaining compliance in all actions. + Represent Jet Aviation professionally both internally and externally, working with industry groups, regulatory bodies, and the General Dynamics network. + Take on varied responsibilities within the Customer Support/Operations function, whether as a generalist or across multiple disciplines, offering valuable support where needed. **Who You Are** + You have 1-2 years of FBO or customer service (e.g., hospitality) experience and a passion for delivering a five-star experience. + You thrive in adapting to changing priorities and excel at finding positive solutions while maintaining a calm, positive attitude. + You are detail-oriented, a self-starter, and take the initiative to solve problems quickly and effectively. + You are proficient with computers and technology, managing tasks with ease and efficiency. + You understand luxury service standards and are always quick to respond to customer requests with urgency. + You communicate clearly, both verbally and in writing, and are an active listener. + You’re committed to continuous growth, open to feedback, and always looking for ways to improve. + You bring a positive, culturally aware, and empathetic approach, with strong cross-cultural sensitivity. + You stay accountable, keep your cool under pressure, and effortlessly multitask. + You embody Jet Aviation values: Trust, Honesty, Alignment, and Transparency. **Work Environment** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year. __ _At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more_ .