U-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls, crafting acceptable solutions to address Customer’s needs. Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.
Compensation:
Earn hourly base pay of $14.00, of $15.00 for Bilingual (Spanish) Agents. Base pay will increase as additional job duties are acquired, and merit increases are given periodically based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).
Exclusive U-Haul Benefits Designed for Your Success:
Career Growth & Development: Unlock your potential with on-the-job training and free online courses at U-Haul University – grow professionally while building a rewarding career.
Comprehensive Health & Wellness Benefits (for eligible candidates): Enjoy full medical coverage, prescription plans, 24/7 access to a physician for your children, virtual doctor visits, along with dental and vision plans to keep you and your family healthy.
Wellness Reimbursement Programs (for eligible candidates): Take care of yourself with reimbursements for gym memberships, Weight Watchers, registered dietician services, and the Mindset App.
Financial Wellness & Protection: Secure your financial future with U-Haul Federal Credit Union membership, Dave Ramsey’s SmartDollar Program, tuition reimbursement, plus MetLife auto, home, and life insurance, LifeLock identity theft protection, and business travel insurance.
Plans for Your Future: Build wealth with our Employee Stock Ownership Plan (ESOP) and take advantage of our 401 (k) savings plan for a comfortable retirement.
Scheduling:
Available to work 40 hours per week, Monday - Sunday with a primary focus of Monday, Tuesday, Thursday, Friday, and Saturday: 12:30 PM - 9:00 PM (Arizona time).
Available to work at least one weekend day per week. Priority will be given when providing availability on Monday, Tuesday, Thursday, Friday, and/or Saturday.
Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.
Initial Education/Training:
Our paid, comprehensive, two-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers. Education includes Instructor-led class discussions, role-play, games, simulations, videos, and e-learning modules through U-Haul University. Our Instructors have all been on the front-line in this role and therefore relate to new Agents and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week.
Minimum Experience:
Friendly and Caring Tone
Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.
Knowledgeable Care for Various Customer Needs
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Ability to Display Empathy in Adverse Environments
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Efficiency in Navigation
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Typing and Language Skills
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Work From Home Requirements:
All work duties, including initial education, must be performed at your home address in a private, quiet workspace.
Dependent and/or child-care arrangements must be made as if you are working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours.
A personal home computer which meets the technical requirements (below) to be used during the application process and to perform your job duties.
Manager approval is required to change your designated computer.
Technical Requirements:
Computer requirements and internet speeds will be verified, if interviewed. Additional requirements may apply.
Computer Specifications
Operating System: Windows 11
RAM: 16GB minimum (32GB recommended)
Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
Storage: SSD with at least 5GB free space
Additional Hardware
Webcam (external or built-in)
USB headset (wired)
Internet Speeds
Ping: under 100
Download: 50MB minimum (100MB recommended)
Upload: 5MB minimum (10MB recommended)
Physical Demands:
The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.
Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT, WA, or the District of Columbia.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.