Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Major Duties and Responsibilities

Ensure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPI’s are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage  Professionally represent Expeditors to our customers, service providers, and government agencies 
Provide exceptional customer service to both external and internal customersEnsure accurate and timely data entry into our operational systemCommunicate with domestic customers and their officesComply with customer requirements and proceduresPrepare and process documentationComply with all U.S. regulationsUpdate shipment information in Expeditors systemsReview documents for complianceInvoice customer accurately and timely for provided servicesEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsMust have warehouse/distribution center experience - Shipping, receiving, inventory control.Must have customer service experienceMust complete and pass training courses Pro-active, strong organizational skillsWork well in a team environmentGood computer skills (Excel, Word, PowerPoint)Fluent in EnglishMust be authorizedAttention to detailStrong desire to learnAuthorized to work in the United States

Expectations:

Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutions

QualificationsFully proficient with various software applications (i.e. MS Office, Lotus Notes)  Typing - 30 wpm and 10-key by touch Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement DG Certification Required Easily adapt to change and function efficiently in a high stress environment Compliance certifications required to perform required duties obtained and maintained An intimate understanding of Export Compliance  General Airline/Logistics Knowledge 

**Local applicants only***

Shift: Friday-Tuesday 10:30 am to 7:30 pm

Please provide a cover letter along with your resume.

Additional Information

Expeditors offers excellent benefits

***Please include a cover letter***

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeExpected compensation $22.00 to $27.00 per hour. Employee Stock Purchase PlanHealth Plan: Medical, Prescription Drug, Dental and Vision401k PlanTraining and Professional Development Program

All your information will be kept confidential according to EEO guidelines.