As an advocate for their customers, the CSM has an in depth understanding of their clients and what they wish to achieve through their engagement with the CEGBU. They use this knowledge to design, build and execute plans to improve adoption, engagement and growth. Whilst not being the technical expert they understand the products, know their value propositions and the niche that they fill in the market. The CSM collaborates with cross-functional teams such as pre-sales, professional services, product and support in order to secure successful customer outcomes.

Career Level - IC3