Customer Service Assistant
advocate Health Care
Major Responsibilities:
Creates appointments in computerized scheduling system, reflecting patient’s schedule preference, age and order appropriateness.Analyses patients order and reports for accuracyCommunicates with physician offices pertaining to correct ordering and released reportsAccurately transcibe incoming faxed orders into EpicPrinting and committing imaging reportsDownloading images into PACsCreating requistions for outside imaging and merging in PACsTriages phone calls from outside sources and processes imaging requests and releases in a timely manner,Knowledge of breast imaging computer system to pull and push cases
Education Required:
High School Diploma
Experience Required:
Two years previous office experience preferred.
Knowledge, Skills & Abilities Required:
Good communication skills and proficiency with computer terminal input/maintenance. Familiarity with radiology terminology preferred.
Physicial Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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