Join Ecolab’s call center in , and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

Enjoy non-traditional work hours that fit the schedule you needBe recognized for meeting goals, and secure opportunities for advancementSharpen your professional business acumenWork for a stable, growing, global Fortune 500 companyComprehensive benefits package starting day 1 of employment. 

What You Will Do:

Process 60-100 inbound calls per dayManage outbound calls, depending upon volumeMust possess solid problem solving & interpersonal skillsHandle all calls in a prompt and courteous mannerMaintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systemsComplete a call on screen accurately while speaking with the customerProcess orders, literature requests, and applies information to our customersDevelop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Candidate must reside in: CITIES/AREA

Work week and shift: DETAILS (including weekend rotation, if applicable)

Compensation package offered: DETAILS

Minimum Qualifications:

High school qualifications or equivalentProficient with Microsoft Office Suite software (Excel, Word, Access, and OutlookExperience using Customer Service softwareNo immigration sponsorship available for this position

Preferred Qualifications:

Bachelor’s degree completed or in processAbility to accurately type a minimum of 25 words per minimumAbility to interact professionally with others and work independently in a fast-paced environmentPrior experience utilizing a multi-line telephone systemStrong problem solving and interpersonal skillsExcellent verbal and written communication skillsHighly dependable team playerAbility to prioritize workload and complete responsibilities on timeFluent in SAP knowledge

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.