Customer Service Assistant I Location MANSFIELD TEXAS Hours Needed M-F, 11:00 AM - 8:00 PM Requisition Number 18164 Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=18164) The Customer Service Assistant role is responsible for supporting department objectives by entering and retrieving data through Mouser software systems and supporting customer service initiatives. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Successful completion of CSA TrainingProvide the highest level of customer servicePerform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as requiredProofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to dataFile, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e-mail, and reports as neededResearch and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirementsVerify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlinesDemonstrate effective time management and planning/organizing skillsWork effectively with other members of the team. Maintain a high level of commitment to achieve goalsPromote and maintain high standards of quality and service excellenceTake initiative to expand knowledge for position utilizing all available sourcesProvide information regarding availability of in stock and out of stock items and help in order entry work for all regions globallyAccurately process customer transactions such as orders, quotes via email or Mouser web toolExpand overall Mouser and product knowledge utilizing all available sourcesMaintain regular attendance at workSupport local Customer Service teams and provide support for other teams when neededOther duties as assigned SKILLS & CERTIFICATIONS Ability and desire to provide excellent customer serviceProficient in using personal computer, data entry terminal and other common office equipment and softwareExhibit the potential and desire to advance to other positionsExhibit strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before executionAbility type data for long periods of timeProficient typing, math and writing skillsSkill evaluation: Computer Knowledge 80%, Proof Reading 75%, Customer Service 80%, and Typing 35 WPMPC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other softwareAbility to use, read, and interpret spreadsheets, printed reports, and a dual terminal screenAble and willing to be trained to speak to customers using a telephone headsetProfessional verbal and written communication skills in English including in a telephone environmentSelf-motivated and results orientedAble to work independently or as part of a teamAble to work well under pressure of deadlines JOB LEVELSCSA IRequirements High School Diploma or equivalent Equal Opportunity Employer, including disability and veterans. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .