Customer Service Assistant I - Senior Trip Assistant Print (https://www.governmentjobs.com/careers/charlottesville/jobs/newprint/4655394) Apply  Customer Service Assistant I - Senior Trip Assistant Salary $16.50 Hourly Location Charlottesville, VA Job Type Temporary Job Number 240800023 Department Parks and Recreation Division Adaptive Opening Date 11/27/2024 Closing Date Continuous Bargaining Unit N/A + Description + Benefits + Questions General Summary The hiring amount for this position is $16.50 an hour. This is a non-exempt, temporary (variable/limited-hour) position, and is not eligible for city benefits. The Senior Program serves individuals aged 60 and older of all ability levels, offering a variety of recreation, leisure, social activities, and outings. The Customer Service Assistant I - Senior Trip Assistant supports program activities by leading small and large groups, both indoors and outdoors, in areas such as crafts, arts, exercise, cognitive and physical games, community outings, field trips, and special events, to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Responsibilities include program setup and breakdown, as well as ensuring the general oversight and safety of participants in Senior Recreation Programs that are comprised of diverse recreational features and amenities for all ages; performs related duties as required. Primarily and most frequently, the work done here is under direct supervision, within one functional area, and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty. This position may require driving a City-owned vehicle to transport participants to and from activities, in compliance with the City’s vehicle use policy and procedures. Work hours vary depending on the program or activity and may include weekdays, weekends, multiday trips, mornings, evenings, and holidays. Essential Responsibilities and Duties + Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer; + Performs customer service duties such as greeting guests and answering questions in person and over the phone; + Explains Parks and Recreations programs, services and their benefits; + Supervises and ensures safety of program areas, patrons and other staff as needed; + May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate; + Assists with maintaining order by enforcing rules and regulations, + Assists with the implementation of programs, classes, events, and activities which may include the following duties: + Distributes, collects, inspects, and accounts for equipment; + Demonstrates proper use of equipment; observes and corrects technique; + Sets up and breaks down rooms/areas or activities; + Performs cleaning and general maintenance; + May serve as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers, if determined appropriate by supervisor; + May be responsible for oversight of cash handling policy and procedures, if determined appropriate by supervisor; + May perform administrative tasks, completion of enrollment forms, tracking attendance; + May use a variety of computer software programs; + May serve as a scorekeeper at Parks and Recreation athletic programs and events; + Performs related tasks as required. Education, Experience and Skills Minimum Requirements: + Minimum Age: 18 + Any combination of education and experience equivalent to a high school diploma. + Minimum of three (3) months of experience in a recreation, or similar environment as a recreation/activity assistant OR three (3) months of experience as a cashier using a computer system. + (examples of experience may include but are not limited to, paid and/or unpaid volunteer/internship experience working with and/or supervising individuals with or without disabilities in a care, recreation, or educational setting). + Must be available to work varied shifts including weeknights, weekends and holidays. Knowledge, Skills and Abilities: Thorough knowledge of professional behavior in a recreation environment; ability to maintain order among participants; ability to instruct participants; ability to provide superior customer service; ability to learn computer software programs and manage a cash drawer; ability to communicate effectively both orally and in writing; skill in interpreting policy and procedures. Physical Conditions & Additional Information Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work. This position may be required to work weekends, nights, holidays, stand-by/on-call and/or emergency on-call. Position may require driving a City-owned vehicle and is subject to the vehicle use policy and procedures. This is a safety sensitive position subject to drug and alcohol testing for pre-employment, reasonable suspicion, post-accident and random testing. Dependent upon assignment, a majority of time spent in this position involves outside work which may involve extreme temperatures, extreme brightness, chemicals/hazardous waste and/or blood-borne pathogens. The noise level in the work environment is usually moderate. Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment with candidates who are best qualified. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time. The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov. The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana. There are no benefits for this position, as it is a temporary, substitute, seasonal or intern position, or the work schedule is less than 20 hours per week. 01 Will you be at least 18 years of age by employment start date? + Yes + No 02 Will you have any combination of education and experience equivalent to a high school diploma by employment start date? + Yes; I have a High School Diploma, GED, or higher. + Yes; I have a combination of education and work experience equivalent to a High School Diploma. + No. 03 Which of the following best reflects your work experience: (Must be verifiable in reference to the work history section on your online application.) + At least three (3) months of experience in a recreation or similar environment as a recreation/activity assistant. + At least three (3) months of experience as a cashier using a computer system. + No experience related to this position. 04 This position may require driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility? + Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record. + No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record. + No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record. 05 To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself. + Yes + No 06 I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application. + Yes + No Required Question Agency City of Charlottesville Address P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902 Phone (434) 970-3490 Website http://www.charlottesville.gov/jobs