Customer Service Associate Job Description Abbott Rapid Diagnostics (ARDx) **1.Position Summary** The Customer Services Associate is responsible for Customer service for internal and external customers to facilitate business objectives. **2.Essential Duties and Responsibilities (Key Activities)** • Carries out duties in compliance with established business policies and procedures. • Demonstrates commitment to the development, implementation and effectiveness of applicable • Quality Processes as per ISO, FDA, and other regulatory agencies. • Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices. • Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job. • Perform other duties and projects as assigned. • Process all orders received from Abbott customers • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner • Review and maintain customers open orders on a daily basis • Investigate and resolve order processing issues reported by customers or as requested by Abbott employees • Work with others, i.e. master data to ensure that accurate customer information is maintained in SAP • Stay current with inventory levels and requirements • Responsible for making sure any customer account changes are communicated to relevant owner(Sales team) • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service • Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met • Responsible for following all CS SOPs in line with Abbott QMS, and delivering an excellent customer experience. • Other duties as assigned 3.Dimensions — Education / Experience / Skills Requirements • Proficient in MS Word, Excel and Outlook • good keyboarding • effectively collaborate with others • work independently and on a team • work effectively in a fast-paced environment with shifting priorities Education & Experience • Fluency in a second European language is a distinct advantage An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com