Customer Service Associate Description: What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day. **Position Title:** **Customer Services Associate** **Pay Rate** : $44,800 - $59,700 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range._ **Category/Shift** : Salaried Non-exempt **Physical Location** : Mansfield Mill 1202 Hwy 509 Mansfield, LA 71052 **The Job You Will Perform:** + Ability to collect, track and investigate paperwork on Recovered Fiber railcars and prepare to send to Accounting for payment + Works with Fiber Buyers on resolving fiber issues + Prepares morning reports for Supervisor’s morning meeting using Proficy, PPR, Web Apps and Mill Intranet. Updates onsite Rail Report for Switching Crew + Distributes by email the railcars unloaded daily report to Memphis personnel and Mill personnel. Backup to the Sr. Customer Service Associate’s job as the liaison between the Mill and Supply Planning concerning scheduling all three machines + Prints and verifies Shipment Report from outbound Bills of Lading + Maintains and updates databases using Microsoft Excel + Orders needed items from the Storeroom **The Qualifications, Skills and Knowledge You Will Bring:** **Job Requirements:** + Excellent communication skills; both written and oral + Ability to handle basic record keeping tasks in an electronic format with knowledge of basic accounting concepts + High level of proficiency in Microsoft Word and Excel applications + Excellent time management and organization skills with a strong attention to detail + Demonstrated capability to work independently, with minimal direction, in a fast paced environment as well as function as a team player **Qualifications:** + Must have at least 5 years of strong customer service or similar administrative experience + High School Diploma required + Some college credits in Business is Preferred + Prior Experience working with SAP financial software or other accounting related software experience is Highly Preferred **Key Competencies:** Organizing, Priority Setting, Problem Solving, Time Management, Integrity & Trust, Interpersonal Savvy, Listening, Peer Relationships, Dealing with Ambiguity, Functional/Technical Skills, Learning of the Fly, Self-Development **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. **The Career You Will Build:** Sales and Leadership training, promotional opportunities within a global company **The Impact You Will Make:** We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re **Proud to be IP** . **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919. Mansfield LA 71052 Share this job: Location: MANSFIELD, LA, US, 71052 Category: Sales & Marketing Date: Feb 11, 2025 If you are not finding suitable opportunities, please click below to join our talent community!