Job Title Customer Service Associate III (Temporary) Agency Texas A&M University at Galveston Department University Bookstore Proposed Minimum Salary Commensurate Job Location Galveston, Texas Job Type Temporary/Casual Staff (Fixed Term) Job Description Who we are We are the ocean campus of Texas A&M University at Galveston. Our employees come from throughout the world, with many different perspectives, talents, lived experiences, and interests. Aggies by the Sea promote a welcoming and highly productive work environment. We support the university’s goals to recruit and retain a quality workforce and encourage life-long learning practices. We will do our part to assist you in your new position and encourage you to take advantage of training and development opportunities that are available to help you be successful. What we want The Customer Service Associate III is responsible for overseeing daily operations and activities in the bookstore and mall and provides oversight support for the copy center. What you need to know Salary: Compensation will be commensurate to selected hire’s experience. Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section. Required Education and Experience: + Bachelor’s degree or equivalent combination of education and experience. + Three years of related experience in accounting, administration, or general office. Knowledge, Skills, and Abilities: + Ability to multi-task and work cooperatively with others + Knowledge of word processing and spreadsheet applications. + Planning and organizational skills. + Outstanding interpersonal and leadership skills, high ethical standards, and a commitment to excellence. + Knowledge of word processing and spreadsheet applications. Preferred Qualifications: + Bachelor’s degree in Business Administration. + Knowledge of Concur, Workday, FAMIS and other TAMUS software, budgeting. + Knowledge of Microsoft Office Software. Essential Duties/Tasks + BOOKSTORE DUTIES - Handles daily Bookstore activities and ensures compliance with Bookstore procedures. University Roles and System policies, including cash handling, reconciliations and opening/closing procedures. Ensures highest level of customer service is practiced. Supervises Bookstore Customer Service Assistant. Responsible for ordering, receiving, stocking and displaying inventory for resale. Ensures new inventory is accurately entered in the store s point for sale system. Creatively develops sales promotions and communicates them to the campus community. Manage the on-line bookstore at www.tamugbookstore.com, including monitoring web inventory, providing web content (photos etc)., processing orders and interfacing with technical support staff of contracted web site vendor. Oversees and trains backup support staff for bookstore website. Interviews, hires, trains and supervises student workers. Assists in the preparation of annual inventory, including preparing stock, ordering equipment and coordinating staff. + MAILROOM DUTIES - Supervise two full time staff with daily mailroom activities, including pick up/drop off of mail at U.S. Post Office, daily mail runs to campus, processing packages and sorting/metering of all campus mail. Ensure highest level of customer service is practiced. Ensures staff are trained in mail room processes, including bulk mail, metering, reconciliations and mail forwards/returns. Ensures that funds are available in mailroom postage meter and, when needed, processes paperwork for additional funds. + SECONDARY RESPONSIBILITIES AND OTHER - Secondary Responsibilities: Acts on behalf of Director in his/her absence and as requested in all areas. Serves as Bookstore back-up for processing textbook orders, returns to wholesalers and publishers, annual/sick leave, payroll and FAMIS endpoint of sale data entry. Serves as departmental accountable property officer for capital inventory. Serves on University committees as necessary. Participates in the selection of new staff. Other duties as assigned. Other Requirements and Factors + This position is security sensitive. + This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures. + All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.