Job Description

Customer Service Associate - Call Center Advisor Opportunities - Start Date: 2/10/2025 | Cincinnati, OH (Hybrid)

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Customer Service Associates in our Call Center to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

What you’ll own

You will provide customer support to merchants within our Call Center support team, via phone and email, while handling a high volume of inquiries related to Worldpay products and services. Your responsibilities include identifying the root cause of issues, utilizing tools and resources to resolve them, and tracking and documenting inbound support requests with accurate notations. Additionally, you will ensure adherence to quality standards, schedules, and average handle times.

Your training & Nesting (OJT) will be onsite Monday thru Friday 8am-5:30pm for 13-weeks, 100% attendance is required. You will work a hybrid schedule; onsite 2 days per week You will address a high-volume contact center responsible for omni-channel servicing via voice, email, and chat. You will closely follow step-by-step troubleshooting procedures for point-of-sale or stand-alone equipment. You will proficiently utilize multiple computer applications to properly service merchant requests. You will be proactively identifying merchant’s needs utilizing available resources. 

Where you’ll own it

You’ll own it in the Cincinnati, OH Office (hybrid position).  While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. 

Training Schedule: (Required Onsite) -13 Weeks - 8:00am - 5:30pmShift Information (after completion of training): Mid Shift: Starts between 9:30 AM and 12:00 PM (8 hr shifts) Late Shift: Starts between 12:00 PM and 3:30 PM (8 hr shifts)

What you'll bring

Payments processing or call center environment experienceAbility to remain composed and customer focused at all times  Ability to articulate actions taken & properly set expectations for servicing resolution Working knowledge of PC/laptop and Microsoft Office applications – focused on Teams and Outlook Ability to prioritize and manage time effectively Ability to effectively communicate – both written and verbal Comprehension of various communication types, i.e., phone line, ethernet, Wi-Fi, Bluetooth 

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.Time to support charities and give back to your community.Parental leave policy.Global recognition platform.Virgin Pulse access.Global employee assistance program.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.