CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

This is a hybrid role, which will require presence in our office in center of Sofia twice per week.

As a Customer Service Back Office Coordinator you are the main contact for day-to-day queries and complaints of customers, with the responsibility of delivering excellent customer service in a timely manner.

What you will do:

Professional & courteous response to all incoming calls/queries/complaints from customers in a timely manner and with high quality standardPrompt and efficient follow-up of customer queries & service requestsRecord customer queries/complaints in CRMEnsure the investigation and resolution of customer enquiries and complex issues with minimal delay.On-board new customers including MyCHEP trainingOngoing MyCHEP support to customersMaintain customer relations and admin support to all customers via systems (MyCHEP), phone and emailProcess customer orders and declarations accuratelyResolve credit, invoicing and pricing queries. Raise credit notes, manual invoices if neededPerform joint customer visits with Account Managers if necessaryActively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customersUnderstand all CHEP systems and the use of data within those systemsProvide analytical data and support on specific account queries and query findingsReact positively to problems identified and undertake root-cause analysis

Who we are looking for:

Bachelor DegreeAdvanced Bulgarian and English knowledge Experience in Customer Service, Supply Chain, or FMCGDirect customer liaisingCreative problem solver Team player with the ability to work on own initiative and autonomouslyWillingness to travel on quarterly basis

What we offer:

Private medical care as per local Company PolicyMeal ticketsBonus in accordance with the Company PolicyOpportunity to join Brambles Employee shares programInternational career development opportunitiesTraining and development program

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.