-Lead and train staff on the best ways to convert calls into booked service appointments.
-Manage dispatch to ensure the right technicians are matched to every job.
-Author and refine call scripts so theyre clear, compelling and result in more appointments.
-Become an expert of your market, know the customer needs and how best to engage them.
-Monitor performance of staff, review recorded calls and advise them on how to promote sales.
-Formalize a coaching and training platform thats cost effective and measurable.
-Show employees how their individual contributions matter to the companys success.
-Ensure sufficient staffing to match the business demand and seasonal spikes.

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