Dealership:L0105 Lithia Home Office

Customer Service Representative, Call Center

The Customer Service Representative, Call Center will be responsible for handling inbound phones calls from customers while providing excellent customer service and accurately capturing data using company processing systems.

Location: Remote, Central or Mountain time preferred

Compensation: $20/hr - $20.50/hr

Responsibilities

Handle inbound from customers in a Call Center environment while delivering quality servicePrepare documents as needed to fulfill customer requestsEducate and counsel customers on policy terms and cancellation processMaintain and ensure accurate, up-to-date customer account informationPlace outbound calls as neededOther duties as assigned

Skills and Qualifications

Previous telephone customer service experience preferredAbility to perform accurate data input into a variety of softwareAbility to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.Strong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.