Was Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community.

This is an onsite position - 100% in-person

We have an immediate opening for a full-time  CSR at our Hamilton district in Hamilton, ON district.

Address: 464 Rennie St, Hamilton, ON L8H 3P5

Key tasks:

Respond to customer inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick upAnalyze account activity and suggest opportunities for service improvements to the customerMaintain appropriate files and documentation, in accordance with company policy and internal controlsCommunicates with customers to determine driver needs

Requirements:

2-3 years of customer service experienceHigh-volume call center or inbound calling experiencePleasant demeanor over the phone and emailsExcellent time management and prioritization skillsStrong working knowledge of Microsoft Office, TRUX an assetStrong written and oral communication skillsCritical and logical thinking skills

We are a busy, but fun place to work. There will be flurry of activity every day, but with your speedy data entry and proficient Microsoft Office skills, you will be able to handle this role with ease.

Come join a team environment with colleagues who embrace a "work hard, play harder" culture. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer