Job Title

Customer Service Consultant

Job Description Summary

The Customer Experience Consultant will provide dedicated on- site client support and for ensuring that account KPI’s are met or exceeded as they relate to helpdesk activities. This role reports into the centralised CXC however it is expected that this role will interact daily with the on-client site Facilities and Asset Managers to drive optimal outcomes for the client.

Job Description

The Customer Experience Consultant is responsible for:

Financial - Ensure KPIs are met or exceeded

Customer - Focus on the customer experience, using the frameworks and training provided, with the intent of reducing Customer effort

Adhere to defined Cushman & Wakefield and Client contracted processes

Improve Quality and Compliance Outcomes

Adhere to the Quality Management Framework

Actively identify process improvements to optimise CXC performance

Ensure a safe and fair working environment in accordance with Cushman & Wakefield policies and processes by reporting any incidents

Organisational Capability - Actively participate in Learning & development, coaching and support 

About You:

A great “People Person” & desire to genuinely make things better

Multi-tasker - able to seamlessly switch between activities whilst maintaining quality outcomes

Personal Leadership – accountability for holding self to high standards

Highly motivated – a self-starter

Highly proficient keyboard skills / computer literacy

Excellent listening, questioning, written and verbal communication skill

Previous experience in customer service oriented industries such as retail, hospitality etc.

Experience working effectively with differing levels of autonomy, structuring work effectively and coping with conflicting and changing demands

Demonstrated experience in cross-skilled environments (multi-tasking)

Why join Cushman & Wakefield?

Comprehensive training provided to help you succeed

A great opportunity for those looking to shift careers or explore a new path

A supportive, collaborative team committed to your growth and development

A diverse organization that values different perspectives

Opportunities for growth and advancement within the company

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”