Commercial Orientation - Help protect the core value of the relationship with customers by identifying opportunities beyond standard orders & communicate to sales teams to help them grow the business. Order Management - Lead and deliver service initiatives and manage all phases of a customer order lifecycle to ensure successful OTI process whilst ensuring attention to detail is maintained when processing customer orders and enquiries, in order to eliminate errors, and escalate when required. Operational Support - Provide operational support, for the customers under your management, for all issues related to any internal challenges by actively demonstrating and applying knowledge and good practice of resources, policies, procedures and tools to provide accurate and timely response to customers. Consistently improve customer experience by delivering superior customer support in the form of, but not limited to the following: Order processing. Query resolution - Respond to customer interactions/queries within department stipulated agreements. Collaboration with codependent departments to ensure on time, in full customer satisfaction. Backorder management/ Order Cycle Time (OCT) = 80% Customer Retention Score (CRS) = >80%