About the role:

\n

As part of our 2nd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked-up and delivered while helping resolve any problems that occur.
  

\n

What’s in it for you:

\n\nCompensation starting at $17.50/hour + $2.50 shift differential\nHealth, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match \nUp to $5,000/yr in tuition reimbursement\nPersonalized career path with 75% of leadership promoted from within\nWe win wherever we go - Voted a Fortune 100 Best Companies to Work for (2023) and Forbes America’s Best Employers (2022)
  \n\n

What you’ll be doing:

\n\nHandle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule\nHelp resolve shipping issues with a high sense of urgency and professionalism\nDocument and manage all tasks in our internal systems\nProvide updates and communicate directly with the internal sales and support teams
  \n\n

What you need:

\n\nA passion for customer service\nThe desire to be a part of TQL while contributing to our continued growth\nHall of fame work ethic with a history of excellent attendance\nAbility to take ownership of responsibilities and see tasks through completion\nExcellent communication, organization and problem-solving skills
  \n\n

Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245