Job Title: Customer Service Coordinator in Pontiac, Michigan
United Wholesale Mortgage (UWM) is America’s largest mortgage lender, and we have an immediate need for our full-time, 40-hour per week Customer Service Coordinator role in Pontiac, Michigan.
We seek people who care about being professional, are open to learning and treat everyone well at work. We want to create a welcoming place for everyone. If you’re thinking about changing jobs and want to make a real difference, we invite you to apply.
Staring at $15/hour with the potential to bonusThis is a full-time shift, Monday–Friday in Pontiac, MichiganThis position requires 100% full-time, on-site attendanceMost benefits available at 30 days WHAT YOU WILL BE DOINGHaving professional behavior in the workplace and office etiquette when handling client questionsHelping clients and providing a great customer service experience by answering all their questions quickly and politelyTaking care of client accounts and keeping detailed records of interactions and transactionsWorking with different departments to solve customer problems and improve processesHelping create and put into action communication and customer service skillsChecking in with clients to make sure they're happy and to find ways to improveTeaching new team members how to follow office etiquette and provide elite customer support skills Using software to keep track of customer interactions and create reports
Read how one of our team members built a career out of a customer service assistant entry-level role at UWM.
WHAT WE NEED FROM YOUThe Customer Service Coordinator role requires the following:
High school diploma or equivalent; additional education in business or a related field is a plusProven customer support skills and problem-solving skills — both verbal and writtenCan handle many tasks and decide what’s most important in a busy environmentPreferred experience in Microsoft Office Suite and experience with customer relationship management software THE PLACE & THE PERKSOn-site Dunkin’, Starbucks and other convenient stores Free pop machines and coffee 24/7 access to state-of-the-art gym and basketball court 96 hours of paid time off (PTO) after your first 30 daysPaid trainingPaid holidays Medical, dental and vision insurance Disability and life insurance401(k) plan with company match up to 3%And MORE
For more details on our hiring process, frequently asked questions and other job opportunities, visit our Careers page.
DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With UWM! Not sure what to apply for? Connect with us to speak with a Recruiter and explore opportunities! . Application FAQs