Customer Service Coordinator Job ID 194142 Posted 12-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Irving - Texas - United States of America **About the Role** As a CBRE Customer Service Coordinator you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You’ll Do** Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Generate and follow up on service request work orders for completion. Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Evaluate and select solutions from established options. Impact through clearly defined duties, methods, and tasks are described in detail. Use existing procedures to tackle straightforward problems while having a limited opportunity to exercise discretion. Deliver own output by following defined procedures and processes under close supervision. Organize and schedule meetings: Coordinate all necessary logistics to ensure smooth and efficient meetings. Maintain and update systems: Keep company systems, customer service databases, and spreadsheets current and accurate. Communicate with customers: Reach out to customers to gather updated information as needed. Generate and distribute reports: Produce various ad hoc reports and distribute them for review. **What You’ll Need** High School Diploma or GED with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Solid understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mentality. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups. **Why CBRE?** + When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)