Job Description

We are currently searching for Customer Service Specialist who will play a key role in handling Czech and Slovak customers´ queries in a professional and timely manner.

This position will report directly to Customer Service Manager based in the HQ in Amsterdam, and Country Manager Czech & Slovakia, as a dotted line.

Location: Prague

Key Responsibilities:

Identifying and resolving any urgent customer service queries via phone calls and emails Maintaining records of the client´s details and communication Reporting customer service KPI´s Collaborating closely with the key account management team in the Czech branch Taking part in regular meetings with the direct superior and S&OP team members Overseeing customers services Global Business Service members (located in Romania) responsible for back-office support

Key requirements:

Secondary School / University Degree   Advanced English for daily communication  Knowledge of SAP and advanced MS Excel Experience in FMCG customer care / customer service department 2 – 3 years as a minimum Very good knowledge of local FMCG and retail environment and processes   Very good written and verbal communication and listening skills to deal with all kinds of different stakeholders Good time management and organizational skills, ability to manage strict deadlines and multitask Cross collaboration skills, dealing with internal and external stakeholders Location(s)

Prague

 

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.