Essential Job Functions

The CSC functions include but are not limited to:

Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale) Ability to read architectural drawings or the willingness to learn Demonstrate basic knowledge of products and pricing Addressing and taking initiative in following up on customer inquiries  Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution Collaborate and maintain communications with Sales Representatives on customer-related issues Maintain statuses on assigned customer open order reports  Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc. Using computer proficiency to quickly and accurately enter data Adhere to company policies, procedures and system documentation Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames Assist with other related duties as assigned or required