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About the role: 

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As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
  

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What’s in it for you:

\n\nHealth, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match\nAdvancement opportunities with structured career paths \nUp to $5,000/year in tuition reimbursement\nEmployee referral bonus opportunities\nWe win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
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What you’ll be doing:

\n\nBecome the subject matter expert on all administrative tasks related to your aligned account(s)\nDocument and manage all tasks in our internal systems\nSchedule appointments and help coordinate shipments from pickup to delivery\nHelp resolve shipping issues with a high level of professionalism\nProvide excellent customer service to internal and external stakeholders\nSupport with billing and payment processing as needed
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What you need:

\n\n1+ year customer service experience preferred\nFluent in English and Mandarin\nHall of fame work ethic with a history of excellent attendance\nStrong verbal communication skills – face to face and over the phone\nProficient in Microsoft Office, including Word, Excel, and Outlook\nAbility to take ownership of responsibilities and see tasks through completion
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Where you'll be: 200 Regency Executive Park Dr., Suite 100 & 200, Charlotte, NC 28273

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