Customer Service Coordinator - New York City, NY Job ID 191452 Posted 31-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Sales Support Location(s) Manhattan - New York - United States of America, New York City - New York - United States of America **About The Role** The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. **What You Will Do** Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Contacts customer for additional information and communicating the steps in the work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned. **SUPERVISORY RESPONSIBILITIES** None **What You Will Need** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and EXPERIENCE** High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. **CERTIFICATES and/or LICENSES** None **COMMUNICATION SKILLS** Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. **FINANCIAL KNOWLEDGE** Ability to calculate simple figures such as percentages. **REASONING ABILITY** Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. **OTHER SKILLS and ABILITIES** Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. **SCOPE OF RESPONSIBILITY** Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Customer Service Coordinator position is $50,000 annually and the maximum salary for the Customer Service Coordinator position is $54,999 annually. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)