Job Description This is NOT a high call volume position; this is a HEAVY email and customer service position! You will assist with ordering vehicles and handle anything customer service-related. (For example, if a vehicle has been impounded, it's your job to help the drivers and educate them on the service they need in the future.) You will answer a high volume of customer emails, think outside the box to solve problems and make a few outbound calls. Follow up with customers on inquiries and ensure all data is accurately notated into the system. Multi-task and type customer information into the system in real-time. Utilize the internal issue tracking system – CARE – to follow through on customer inquiries and issues. You will also create vehicle selectors, process billing changes, generate reports, distribute insurance cards, and update driver data. Contact drivers by e-mail to gather missing information and use the v-lookup function within Excel to efficiently sort through data. Qualifications: + 2+ years of recent office experience or customer service experience with emails + High School Diploma or GED Minimum + Microsoft Office Proficient Hours: HOURS: Mon-Friday 9am-6pm About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.