Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.  For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer IV.

Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers

•            Service Area – Dallas, TX

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IV, you will be responsible for:

Uptime of Customer Equipment: Diagnose problems and directly repair customer equipment for assigned instrument product lines. Resource Management: Minimize the costs of servicing equipment. Customer Satisfaction/Business Development: Provide service that supports high levels of customer satisfaction; support/develop Service Business. Administration: Conduct administrative and support tasks as required by Siemens and Service Management.Meet all Key Performance Indicators (KPI’s) of the business for your position.Ensure that all required training courses are completed on time and sign off completion in the system.Ensure that all tool and test equipment expiration dates are managed and that no overdue for calibration Test Equipment is used or maintained in the field and usage of tool and test is documented on eFSR.Customer follow-up call for each on-site repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied.Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process (1849-8 and/or updated processes).  Work directly with 2nd level support as technical resource and knowledge multiplier for field organization.Serve as technical resource for CSEs across all regions and all zones. Determine need for and provide on-site escalation support. Provides mentoring to other CSE’s on all competencies and responsibilities.Keep appropriate personnel informed of technical information during an escalation.Travels and assists in and out of assigned area for escalation and/or service support.Assist other CSEs in learning about new product offerings.Provide remote support for other CSE’s and/or customers when not at a customer site.Consistently communicate with Sales on opportunities and significant service events.Assists other CSEs in building effective relationships.Serve as role model for other CSEs regarding integrity and respect.Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region.Assist others in managing challenging situations and keeps all levels of appropriate personnel informed.Recommend improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System.Acts as proxy for management.Assists management with new hire interviews and acquisitions.Assists management with developing dynamic shifts and training needs to reduce overtime, standby, and to improve work/life balance.Host and attend workshops to provide knowledge transfer to CSE’s.Additional Individual Responsibilities as required.

Competencies:

Knowledge of Siemens Medical Solutions USA and Siemens Healthineers as a company:New Hire Orientation Legal, Compliance and Ethics Training Knowledge of relevant procedures, processes, and standards:Policies, procedures, processes as required per the CSE HandbookDemonstrate understanding of the safety procedures/guidelines of biohazards, PPE, etc. in the laboratory environmentEH&S Curriculum per Regulatory and Compliance ManagementHIPAA/PHI CurriculumQuality Management Systems knowledge (i.e. SKB’s)Other competencies highly specific to the role:Relevant technical training coursesClinical Workflow proficiencyCan learn new mechanical and technical concepts and equipment changes as requiredCan locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptionsHighly proficient in diagnosing problems Application of basic networking theoryCan operate the instrument to generate results for all major customer applications in order to demonstrate and check operationCan identify major parts and understand their function           Can demonstrate expert understanding of most content taught on assigned product lines at the Training CenterKnow safety procedures/guidelines for assigned equipmentUnderstands preventative maintenance and Update procedures when required for the assigned instrumentsThe ability to assist in the installation of assigned instruments as requiredPrinciples of electricity, power supplies, and groundingAble to identify system issues that may require applications intervention and capable of resolving some advanced application issues (QC / method / assay related)

Communications/Relationship competencies:

Demonstrate excellence in customer communications Time Management General Writing skills Ability to communicate with all levels of management (both internal and external customers)Additional individual competencies as required.

Required skills to have for the success of this role

Minimum Technical Degree or equivalent experience Strong electronics background and computer skills required. 8+ years of field service experience is desired.

·        Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.

·       Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).

Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions. Ability to work both individually and in an established team setting. Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification. Valid driver's license, ability to drive independently day and night, and good driving record required. Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” 

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.