Customer Service Engineer

As part of the sales team, this role primarily assists with technical sales support to assure successful customer integration and implementation of established company products.

Location: Brecksville, OH

Benefits:

Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.

Your Challenge:

As part of the sales team, assists with technical sales support to assure successful customer integration and implementation of established company products. May support unit sales plan through pre-sales and/or post-sales technical consulting activities. Requires ability to learn company’s products.

Typical pre-sales activities include gaining understanding of customers’ business and analysis of customer’s communication network needs.

Typical post-sales activities include:

gathering data and information on customer

participating in development of presentations relative to keeping customer current on how company’s product enhancements can meet customer’s changing business and network system needs.

assisting in engineering projects where sales input is necessary.

Working closely with Quality Assurance Team in testing, inspection and RMA processes.

working closely with Applications Engineering to come up with solutions to complex customer inquiries.

Your Expertise:

Bachelor's degree in Engineering required

2+ years of experience in a customer service role desired

Effective verbal, interpersonal and written communication skills

Ability to work effectively in a team environment as well as working independently within tight deadlines

#LI-NK1 #IND

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.