Sofia, Sofia (stolitsa)
1 day ago
Customer Service Engineer


WANTED:  Someone who is highly motivated, customer-focused, with strong technical skills and proactive individual to drive Customer satisfaction through excellent delivery of the installation, configuration, and repair of medical equipment.


WHY SIEMENS HEALTHINEERS?


With 60 000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

THE EXPERIENCE

Previous experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

ESENTIAL REQUIREMENTS

·       High degree of technical studies - medical engineering or electronics.

·       Electro-mechanical knowledge and familiar with radiology equipment is a strong benefit.

·       Willingness to travel within the assigned area and across Bulgaria as needed.

·       Previous experience in Customer facing roles.

·       Team working attitude, proactive and able to take self-initiatives.

·       Communication skills – make complex issues easy to understand.

·       Fluency in the local language and in English, both written and spoken

·       Car License.

POSITION ACCOUNTABILITIES AND RESPONSIBILITIES

· Working customer service engineer on troubleshooting, installation, maintenance, and service repair needs on designated equipment.
· Completing Preventative Maintenance and Functional Management Inspections.

· Ordering and managing spare parts.

· Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

· Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

· Maintaining tools and test equipment properly.

· Comply with Health and safety, Environment and HR regulations.

THE BENEFITS:

Engaging remuneration and compensation package: an attractive monthly fixed salary and yearly bonuses, food vouchers, medical and pension insurance.

We are looking forward to meeting you!


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