Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for:

Required residence within 45 miles of Phoenix, AZ.

Performing service, preventative maintenance, and modifications on ultrasound medical equipment at customer sites to ensure customer equipment operates at a high standard.

Ownership of customer relationships with the goal of upholding a high level of satisfaction while troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.

Serving as the company’s primary customer facing technical representative for ultrasound while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.

Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.

Establish and maintain proper business relationships with clinical / sales partners and peers.

Performing necessary administrative duties accurately, ensuring all work and equipment adhere to all state and federal regulatory requirements.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

You will receive paid initial technical training at our Cary, NC Campus and Professional Development courses and team assignments.

You will travel as needed to accompany and support customers during field rotations under the supervision of assigned mentors for up to six months.

You will be working with our latest technology and therefore you are willing to learn about new software and hardware solutions.

You have very good presentation skills in the customer environment, and you show team orientation, communication skills and customer orientation.

You have a passion to deliver/develop customer centric solutions to customers.

You work well without supervision, are a self-starter and can independently manage your time/schedule.

You have a willingness to travel and flexibility, for both day to day work and required company training.

Required skills to have for the success of this role:

Technical degree / certificate or minimum 3-5 years of experience with relevant work experience.

Professional experience with mechanical and/or electrical installations, testing, repairing, and maintaining medical equipment preferred or a background in an area requiring technical knowledge, such as HVAC (Heating, Ventilation, and Air Conditioning, Alarm and Monitoring systems), aircraft maintenance, manufacturing systems, power distribution, industrial printing, weapon systems, electronics, complex IT environments, etc.

Understanding of great customer service and communication skills.

Use of remote support mixed reality tools when working with second level technical support.

Valid driver's license and good driving record.

Must be able to work both individually and in an established team setting.

Ability to travel and provide service in assigned geography.

Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.

Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.

Must be able to be compliant with hospital credentialing requirements.

Ability to complete multiple tasks with minimal direction.

Ability to work professionally with all levels of hospital organization staff.

Excellent organization, time management, written and verbal communication skills.

Ability to travel >75% of the time.

Additional desired skills include:

High attention to detail.

Ability to organize and prioritize tasks resulting in consistent productivity.

Ability to function within and support a team environment and build strong working relationships.

Dependable, flexible, and punctual.

Ability to meet accuracy and productivity goals.

Problem-solving skills, ability to evaluate situation and prioritize factors in decision making.

Self-motivated, utilize available resources for self-improvement and development.

This position will be assigned to a specific region but may be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs.

Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET.

The pay range for this position is $87,600 - $131,300 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay.  Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.   Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.  If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.   

Pay Transparency Non-Discrimination Provision

Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here

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California residents have the right to receive additional notices about their personal information. To learn more, click here.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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To all recruitment agencies

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

The base pay range for this position is

Min $87,600 - Max $131,300

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.