Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The ICOS Vision Systems division focuses on the backend of the line semiconductor industry providing fully automated tools to inspect and sort, finished integrated circuit packages. For more than 15 years, ICOS has been a market leader with tray-to-tray and tray-to-tape inspection and sorting tools found in the production facilities of all major chipmakers in the world. Our market-leading technology and superior customer service requires strong talent in optics, machine control, algorithms and applications within our engineering teams. The ICOS division headquarters are in Leuven, Belgium with additional engineering and manufacturing operations in Singapore and Shenzhen (China).

Job Description

Responsibilities

1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
3. Represents the company to the customer and assume accountability for customer happiness with service.
4. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
5. Support division tool installation/upgrade activities.
6. Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
7. Escalate issues in an internal standard process and follow up to drive results.
8. Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
9.Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
10.Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
11.Cross area support within TW occasionally is required.
12. Good problem description ability is necessary.
13.With Windows, PC trouble-shooting skills will be a plus.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.