MAIN PURPOSE OF ROLE + Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services. + Provides information when responding to complex customer inquiries regarding customer accounts and billing. + Typically requires in-depth knowledge of multiple products/services. + The support provided is not related to assistance with computer technology. MAIN RESPONSIBILITIES + As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical). + Requires capacity to apply skills/knowledge within the context of specific needs or requirements. + Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution. QUALIFICATIONS Education + Associates Degree (± 13 years) Experience/Background + Minimum 2 years + At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com