Experis IT ManpowerGroup has partnered with a leading **Medical device** organization in the **North Chicago, IL** for a **Customer Service II – Bilingual** role to assist their team. This is an on-site role. **Industry:** **Medical device** **Job Title** : Customer Service II – Bilingual **Pay Rate:** $20-23/hr on W2 **Location:** North Chicago, IL (100% onsite) **Contract:** Contract 3-4 months but extends longer No guarantee this will lead to an FT role-in the past it has led to FTE **Hours:** 10:30 AM – 7PM Monday- Friday- Training and regular shift 3-4 weeks of training before working independently **Interview process:** video (Teams) then there is a written test for Spanish/French **Job Description** Bilingual- 1st language speaker English/Spanish/French- must be bilingual proficiency in reading and writing- English/Spanish/French. Assist HR related Chat functions, phone calls & emails Process in system- ex: switching managers in Workday or promotions HIPPA training data privacy High volume- peak time is January through April 13-14 calls a day 10 – 15 minutes in length Microsoft office Suite, Workday, Excel, Zendesk a plus, typing efficiency 40 words a minute Receptionist BG acceptable Repetitive work Must enjoy working in Customer Service Prefer HR background plus- Level of sensitivity Most calls are from Mexico, Latin American ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.