Job Title: Customer Service Inbound
Job Description

This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner. The role involves resolving service concerns, documenting customer requests, and completing changes to policies. Customer interactions may include inbound/outbound calls, incoming correspondence, other communication sources, and call transfers for service transactions.

ResponsibilitiesResolve routine, complex, and unique questions/issues.Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.Employ probing questions and actively listen to customer issues or questions, showing interest, compassion, and displaying empathy for the caller’s situation.Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities for cross sales (if applicable).Maintain a working knowledge of insurance policies and related processes and procedures.Handle requests regarding customer documentation, clearly explain them, including any follow-ups required on our customer’s part and updates as warranted.Stay current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.Input and track information into the appropriate databases.Essential Skills2-3 years of call center experience.High school diploma or equivalent experience.Life and health license (based on business unit requirements).Additional Skills & QualificationsInsurance background is preferred (health and life).Excellent communication skills (both written and verbal).Excellent computer skills, including typing proficiency and multi-tasking between online applications.Working knowledge of Microsoft© products (Outlook, Excel, folders).Flexible and adaptable to business requirements for changes needed to service the customer.Ability to collaborate with peers and management on special projects and committees.Good time management skills.Ability to prioritize and multi-task.Work Environment

This is a home-based position with a work schedule of Monday to Friday, 9 am to 8 pm EST. You will be provided with a company laptop.

Pay and Benefits

The pay range for this position is $18.22 - $18.22

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 29, 2025.

\n

\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

\n\n