Job Title: Customer Service Representative/Outbound

Job Description

As a Customer Service Representative, you will handle cancellations and moderate to complex inquiries, addressing various types of policies to save them. You will take calls from internal or external customers in an efficient, professional, and accurate manner, resolving service concerns while documenting customer requests and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

ResponsibilitiesAssist with customer product retention.Be licensed to review coverages and save policies.Resolve routine, complex, and unique questions/issues.Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.Employ probing questions and actively listen to customer issues or questions, showing interest and compassion, and displaying empathy for the caller’s situation.Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities for cross sales (if applicable).Have a working knowledge of insurance policies and related processes and procedures.Handle requests regarding customer documentation, clearly explaining them, including any follow-ups required, and updates as warranted.Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.Input and track information into the appropriate databases.Essential Skills2-3 years of call center experience preferred.2-3 years of Life & Health sales experience preferred.High school diploma or equivalent experience.Must present NPN or Agent License Number during the interview.Require a Life & Health license based on business unit requirements.Must be licensed in at least 50% of the following states: FL & GA must be two of the licensed states (excluding VT, HI, NY, NH).Additional Skills & QualificationsLife & Health Insurance experience preferred.Excellent communication skills (both written and verbal).Excellent computer skills, including typing proficiency, multi-tasking between online applications, and working knowledge of Microsoft© products (Outlook, Excel, folders).Flexible and adaptable to business requirements for changes needed to service the customer.Ability to collaborate with peers and management on special projects and committees.Good time management skills.Ability to prioritize and multi-task.Comfortable with making cold calls as a welcome to the company and requesting information.Work Environment

This is a home-based position with a work schedule from Monday to Friday, 9am-8pm EST. The company will provide the necessary laptop for this role.

Pay and Benefits

The pay range for this position is $18.00 - $18.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 30, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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