Customer Service Representative Inbound/Outbound - Interview Happening This Week  

Industry: Remote 

Compensation: $18.00 an hour 

Job Description: 

We are seeking a dedicated and experienced Customer Service Specialist to join our team. This position is responsible for handling cancellations and addressing moderate to complex inquiries related to various types of insurance policies. The ideal candidate will efficiently and professionally resolve service concerns, document customer requests, and complete policy changes. Service to customers may include inbound/outbound calls, incoming correspondence, other communication sources, and call transfers for service transactions. 

Key Responsibilities: 

Assist with customer product retention. 

Review coverages and save policies (must be licensed). 

Resolve routine, complex, and unique questions/issues. 

Ensure first call resolution and customer satisfaction on all transactions handled. 

Employ probing questions and actively listen to customer issues or questions, showing interest, compassion, and empathy. 

Demonstrate accuracy in processing changes to customer policies and identify opportunities for cross sales (if applicable). 

Maintain a working knowledge of insurance policies and related processes and procedures. 

Handle requests regarding customer documentation, clearly explain them, and manage follow-ups and updates as warranted. 

Stay current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources. 

Input and track information into the appropriate databases. 

Additional Skills: 

High school diploma or equivalent experience. 

2-3 years of call center experience preferred. 

Life & Health license required, based on business unit requirements. 

Must be licensed in 50% of the following states: FL & GA must be two of the licensed states (excluding VT, HI, NY, NH). The licensed states are: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. 

2-3 years of Life & Health sales experience preferred. 

Excellent communication skills (both written and verbal). 

Proficient computer skills, including typing proficiency, multi-tasking between online applications, and working knowledge of Microsoft products (Outlook, Excel, folders). 

Flexible and adaptable to business requirements for changes needed to service the customer. 

Ability to collaborate with peers and management on special projects and committees. 

Strong time management skills. 

Ability to prioritize and multi-task. 

Comfortable with making cold calls as a welcome to the company and requesting information. 

Certificates, Licenses, Registrations: 

Must be able to present your NPN or Agent License Number during the interview. 

Interviews are happening this week! If interested, please send over your most recent resume to sammurray @actalentservices.com along with your availability for a 10-minute phone screen to go over the position more in detail.     

Pay and Benefits

The pay range for this position is $18.00 - $18.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Feb 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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