Company profile

Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.  Ecolab is a trusted partner at nearly three million customer locations around the world, supplying clients in foodservice, food processing, hospitality, healthcare, industrial, and manufacturing markets, all choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

The Role:

Join Ecolab’s Contact Centre in Barcelona and become part of a dynamic team in a fast-paced, multi-national environment. As a Customer Service Intern, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab products.  Along with customers, you will also interact with almost all facets of the company: Procurement, Planning, Sales, Marketing, Logistics, Finance, etc.  As a team, we strive to exceed our objectives to help drive greater customer satisfaction.   

What you will do:

Manage inbound/outbound calls, with a can-do attitude. Maintain working knowledge of products, accounts, and orders. Complete a call on screen accurately while speaking with the customer. Process orders, complaints, fulfill literature requests, and supply other information to our customers.

What’s in it for you:

Sharpen your professional business acumen. Witness first-hand how a multi-national organization operates on a daily basis. Work for a stable, growing, global Fortune 500 company.Hybrid working modelOpportunity to develop in an international working environment

What you will need:

Bachelor’s degree completed or in process. Must possess solid problem solving & interpersonal skills. Excellent verbal and written communication skills Proficient with Microsoft Office (Excel, Word, Access, and Outlook) Highly dependable team player Ability to prioritize workload and complete responsibilities on-time. 

 Preferred Qualifications: 

Ability to accurately type a minimum of 25 words per minute. Ability to interact professionally with others and work independently in a fast-paced environment. Experience using Contact Centre software. Fluent Spanish, Intermediate spoken English (or higher) SAP knowledge  

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.