Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Customer Service/Quality Intern – Multiple Locations 

 

The opportunity: 

As a Customer Service Intern, you will learn to represent Smurfit WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will learn basic pricing principles and become familiar with high-volume, high-speed manufacturing and logistics. Our Interns receive best in class training and support. This is a ground level opportunity to learn the corrugated packaging business!

How you will impact Smurfit WestRock:
* Represent Smurfit WestRock values and deliver excellent service through each interaction
* Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
* Run customized reports and share data with customers
* Provide pricing, inventory availability and production schedule information to customers
* Track order activity and alert appropriate staff of any potential delivery problems
* Partner with Quality Manager to resolve routine customer issues
* Suggest alternative products or services to meet customer needs when appropriate
* Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
* Track warehouse inventories and update customers on order status
* Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

What you need to succeed:
*Completion of a High School diploma or G.E.D 

*Current enrollment in an associate or bachelor’s degree program in a related field
* Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
* Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
* Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
* Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals 

 
 What we offer: 

Corporate culture based on integrity, respect, accountability and excellenceComprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies and potentialA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

 

 

Smurfit WestRock is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.    

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.