Chewy is looking for a **Vet Services Pharmacy Tech Lead** who is a high performing team member, with a track record of positivity with passion around building engaging, focused Team Members to join our amazing Veterinary Service team at a licensed pharmacy in Pittston, PA! The right candidate will have the ability to improve culture and morale while providing customer service efficiency through thoughtful process improvement. A customer-service first mentality is fundamental for this role. **Why you’ll love working here** : + Competitive benefits and personal and leadership development programs to support your career growth + Employee 20% discount program at Chewy for all your pet needs + We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work. + We'll empower you to build, grow, and unleash your full potential **What You'll Do:** + Develop and mentor Pharmacy Technicians to help build a successful team that delivers an outstanding customer experience, acting as a mentor to 15+ Team Members daily + Analyze team performance to drive improvement in workflow and production allocations, while also handling time management of Pharmacy Technicians + Audit Pharmacy processes and deliver mentorship and development to ensure quality and performance standards are maintained + Identify training gaps and partner with managers and site leadership to provide ongoing development plans for Team Members + Monitor attendance reports on a daily and weekly basis to ensure Team Members are being held to the same attendance standards, and deliver feedback to leadership + Monitor system reporting and communicate issues as needed **What You'll Need** + 1+ years in a leadership role preferred (Customer Service, Operations, and/or Healthcare leadership preferred) + Flexible shift availability—We need candidates who can work weekends and any of the shifts we offer + Proficient in Microsoft Office Suite + Maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate + Proven mentor and coaching skills that can impact both front-line Team Members and leadership + Ability to build rapport with Team Members along with confidence in alleviating critical issues from Team Members + Outstanding oral and written communication skills + The capability to multi-task and prioritize daily work for team + Excellent attendance record and must maintain at same level throughout the year + No current corrective actions for behavior/performance + Reliable transportation is a must **Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **CAAR@chewy.com** **.** **If you have a question regarding your application, please contact** **HR@chewy.com** **.** **To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**