At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter! 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Position Overview:

The E&I Customer Service Leveraged Operations team manages centralized, automated processes to drive efficiencies in customer onboarding, rebate, FOC orders, reporting, documentation and other transactional activities.

The Customer Service Leveraged Operations Analyst will work with Customer Service teams to support CSRs in delivering business results and a positive customer experience. We operate in a dynamic environment and in a highly competitive market.  Strong communication skills will enable the Customer Service Leveraged Operations Analyst to respond to needs in a timely manner.    

The Customer Service Leveraged Operations Analyst should obtain knowledge of the order-to-cash system and all applicable business policies and procedures. Experience with systems, order entry, documentation and invoicing are preferred. This position may work with, but is not limited to, to other Customer Service Representatives, regional contacts, and partner functions to perform the duties of the position.

Key Responsibilities:

Create and maintain accurate customer master data in DuPont systems (MDG, Salesforce)Execute multiple SAP transactions (i.e. FOC, rebate, invoices).Download from or upload documents to customer portalsSupport other leveraged operations such as reporting, documentation and invoicing as neededBuild working relationships with the Customer Service Teams to help exceed customer expectationsBuild working relationships with the rest of the support areas like commercial, credit, finance and logistics as required.Act as an owner of assigned tasks, proposing improvements if applicableActively participate in projects and initiatives to expand leveraged operations support in E&I customer serviceMaintain full compliance with internal and external control requirements (Sarbanes-Oxley, Delegation of Authority, trade compliance, etc.)

Competencies:

Managing for Productivity: Must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks, must be able to work independently with a high level of attention to detail.Embracing Change: Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positivelyEngagement: Demonstrate a willingness to actively commit to one’s work and to invest one’s time, talent, and best efforts to accomplish organizational goalsTeamwork and Collaboration: Work well in a team setting; embrace others’ differences and constructive feedbackCommunicating with Impact: Possess professional verbal, written and phone communications skills to effectively engage with internal and external stakeholders. Required to have professional phone communications and interpersonal skills with multiple functional groups both internally and externally

Job Qualifications:

Must be fluent in English to enable strong communication across region and globalBachelor’s degree preferred,3+ years working experience in customer service, sales operation or related roles with expertise in related processes, system, and proceduresAbility to develop proficiency with operating technologies and systems:  SAP, Sales Force applicationsProficiency in SAP or another ERP system preferredSalesforce Service Cloud experience is a plusAbility to identify areas for improvement and implement change.Excellent interpersonal and written communication skills.  Strong computer skills and literacy.Intermediate to high level proficiency in Microsoft Excel, PowerPoint, Word is required.Proficiency in SharePoint, Power Automate, Power BI is a plusDemonstrated flexibility/adaptability in a dynamic, fast-paced team in an inter-regional environment

Join our Talent Community to stay connected with us!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.