We have an immediate opening for a multitasking **Customer Service Manager** to join our team at our **Penn Waste!** _Candidates with a Degree and/or prior management experience are preferred._ Responsibilities: + Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline + Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit + Oversee the customer service department + Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services + Assist with the development and implementation of reporting procedures + Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning + Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices + Demonstrate the ability to become proficient in the use of proprietary operational systems + Other duties assigned as needed Requirements: + Bachelors Degree preferred; equivalent work experience will be considered + 3 years directly related management expertise + Management experience in a call center environment is preferred + Knowledge of MS Word and Excel + Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments + Organizing and coordinating skills + Knowledge of accounting procedures + Ability to communicate effectively, both orally and in writing + Knowledge of management principles and practices + Knowledge of supplies, equipment, and/or services ordering and inventory control + Ability to analyze and solve problems + Ability to gather data, compile information, and prepare reports + Ability to foster a cooperative work environment We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to **"Connect with Your Future"** . _Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)_