This is an outstanding place to work!
It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous. This occurs in an environment that cultivates authenticity and clarity. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and career opportunities that are found in a Fortune 500 company like Fortive.
Your Impact
Facilitate and manage the Customer Service Sales group to provide high quality service to customers.
Here’s where you’ll demonstrate your proficiency:
Assist staff members to develop their career through objective and development plan setting and review. Organize and keep the latest versions of product technical documentation. Coordinate the application/presales group’s efforts in quoting new business and supporting sales activities. Responsible for proper and consistent management of quoting of terms and conditions. Manage Customer Service to ensure accurate quoting, input of orders and communication with customers. Improve the capabilities of Customer Service associates through staffing and training initiatives. Research and determine solutions to complex customer inquiries; initiate Customer Specials, as necessary to meet agreed upon customer needs. Improve the effectiveness of quoting and customer relationship management processes. Meet yearly KPIs for on time delivery and quality for both quoting and large order project management. Develop and maintain tools to assist sales efforts i.e. IRFQ. Ensure the provision of customer technical assistance for customers and sales associates. Capture market intelligence: Manage and maintain Competitive information and technical papers. Travel if required to customer locations. Supporting sales and collaborating with customer inquiries in a professional manner.
Skills & Experience
The successful candidate will be able to demonstrate the following skills and experience:
Degree in Electrical/Mechanical Engineering from a recognized University. Master’s degree is a plus. 5-year work experience in sales, project management, service, or machine design in an electrical engineering related organization. Experience with Iris Power products is a plus.
Preferred Skills:
Strong people skills to manage diverse staff (Build extraordinary teams) Excellent verbal and written communication skills, and great attention to detail (Customer obsessed) Energized when faced with ambiguity (Adaptable) Creates sense of urgency in team to drive results (Deliver results)
Working Conditions:
Office setting. May involve visits to heavy industry and Electric Utilities sites.
About Us
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are Fortive!!
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We are a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We are honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.