Customer Service Manager (CSM) manages all areas and activities relating to our Manitoba Regional sale business (industrial/agricultural), while managing internal and external expectations. The CSM will be responsible for all administrative aspects of the auction, creating consistency and accuracy within the inspection data, and will uphold the Ritchie Bros. philosophy of providing exceptional service. The CSM is the subject matter expert on majority of the aspects of the sale lifecycle, from getting the contract signed to executing the sale, to paying out our consignor(s). This multi-functional position is constantly dealing with tight deadlines while ensuring high-quality deliverables.

2 Year previous Customer service experience in a related fieldMinimum 1 year experience in a Supervisory roleStrong computer skills including the ability to learn new systems and to enter data quickly and accuratelyDMV document processing experience an assetSales Tax collection, exemption and remittance experienceDemonstrated leadership and the ability to take initiativeStrong Problem solving, organizational and time management skillsAble to set priorities and work independently with minimal supervisionPositive attitudeGood communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skillsTeam player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with othersAdaptable and willing to adjust to new ideas or changeHigh level of integrity and ethicsAbility to work in high pressure situations Ability to think on your feetStrong attention to detailA thorough understanding of Equipment specifics for data entryFamiliar with understanding contract specifics for data entry and maintaining informationKnowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor VehiclesTo maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levelsActing as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.Act as a liaison with all levels of the organization to ensure accurate reporting of information.Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.Maintenance and setup of relevant systems used to maintain auction informationFollowing up on all customer inquiriesEscalate problems or issues to senior managementPerform other duties as assigned.