Manage and accountable for all aspects of the operation and supervision of the 
Department including, but not limited to: supervision of Department personnel; providing 
customer service; achieving sales, revenue, labor, shrink, bag/supply costs, and over/short 
goals set for the Department; product ordering, quality, presentation, merchandising, 
organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale. 
 Assist in increasing sales by utilizing the five steps of retail selling – Connect with the 
customer; qualify the customer; present solutions; closing the sale and create a customer 
for life. 
 Assure that all Company and Department specific policies and procedures are adhered to 
on a regular basis. 
 Perform job functions of other Department personnel in their absence and/or in addition 
to them. 
 In the absence of the Store Director, Assistant Store Director and Evening Manager, the 
Customer Service Manager may be in charge of the store. 
 Effectively supervise 2 to 90 associates in a fast paced and multi functional environment 
and take appropriate disciplinary action when necessary.
 Operate various store computer systems.
 Must be available to work 40 hours per week at peak business times.