Welcome page Returning Candidate? Log back in! Customer Service Manager-Bilingual/Vietnamese Job Locations US-WA-EVERETT Requisition ID 2024-152544 Line of Business: All Ways Caring HomeCare Pay Min USD $23.00/Hr. Pay Max USD $25.00/Hr. Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

 

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experienceAn individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgencyA people-person, who is friendly, compassionate, and able to build positive relationships and partnershipsAn experienced communicator and problem solver who is well-organized

What you will receive:

Great company cultureCompetitive pay with daily pay options availableTuition reimbursement and campus partnershipsFlexible work schedules close to homeRetention and referral bonusesBenefits, Supplemental Plans, EAP, and 401K participationCareer growth and development opportunities  External Job Description

What you will do:

 

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

 

Responsibilities include, but not limited to:

Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients servedManage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clientsEnsure proper documentation and record-keepingConduct periodic home visits and safety checks Qualifications

What you will need:

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)Accountable, reliable, and ability to work independently with good judgementValid driver’s license and auto insuranceEffective verbal and written communicationExcellent customer service skills About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

Great company culture Competitive pay with daily pay options availableTuition reimbursement and campus partnershipsRetention and referral bonuses. Work with your friendsBenefits, Supplemental Plans, EAP, and 401K participationCareer growth and development opportunities Looking for a Vietnamese/English Speaking candidate Salary Range USD $23.00 - $25.00 / Hour Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed iCIMS Application FAQs

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.

We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com.

 

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