GCG is currently seeking a Customer Service Manager Cable Assembly to join our team! In this exciting role, you will lead a team of Account Managers and Customer Service Representatives for our cable assembly facility to deliver exceptional service and act as the critical liaisons between customers and our company.
You will set direction, manage workload, and lead a team that services requests for quotations, manages customer inquiries, processes sales orders, drives new product introductions, and maintains ISO9001 compliance.
If you are a strategic thinker with a passion for customer service, operational excellence, and team leadership, this role is an opportunity to make a significant impact!
We are excited to offer a remote work opportunity. However, candidates should be within a reasonable commuting distance from our Leominster office at 110 Jytek Dr. Leominster, MA.
Schedule: Monday to Friday, 8:00am to 5:00pm.
What you’ll do
Customer Service Leadership & Process Management:
Oversee all customer service functions, ensuring requests for quotations, sales orders, and customer inquiries are handled promptly and accuratelyMaintain strong supplier-managed inventory programs for key customersAssure Request for Quotations (RFQs) are responded to efficiently and with precisionOversee the double-checking of orders before job creation to ensure accuracyCoordinate and drive new product introductions from initial inquiries to successful implementationEnsure strict compliance with ISO9001 procedures and company policiesReporting & Performance Tracking:
Monitor and report on Customer Delivery PerformanceManage and analyze Open and Booked OrdersTrack Gross Profit (GP) Sales ReportsProvide Monthly & Status Reports for key customersIdentify Customer Performance Trends, tracking sales volume growth or declineTeam Leadership & Development:
Direct and mentor the customer service team, ensuring high levels of engagement and productivityAssess employee performance, provide coaching, and co-develop individual growth plansDrive a culture of continuous improvement, ensuring team members are aligned with company goalsWhat you’ll bring
Education & Experience
5+ years of experience in manufacturing customer service management or account managementStrong background in manufacturing environments with a solid understanding of production and supply chain dynamicsSkills & Competencies
Exceptional written and verbal communication skillsAbility to lead teams effectively, providing guidance, mentorship, and performance managementStrong attention to detail and ability to manage multiple tasks efficientlyExperience with Windows and Microsoft Office Suite (Excel, Word, PowerPoint)Ability to work in a fast-paced environment, adapting to evolving customer needsWhat we offer
Competitive annual salary
Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
19 PTO days with 7 company paid holidays
401K with employer contribution
An employee-centric company that values and truly appreciates our most important asset: You!
About GCG
At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.
GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.
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