Customer Service Manager - Drilling Services

Do you enjoy providing an efficient service to our customers?
 

Are you passionate about service management?
 

Be part of a successful team
 

Our Integrated Services team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team is an essential link between the customer and the business.
 

Partner with the best
 

As a Service Manager, you're responsible and accountable for Outage Plan, Execution, Close-out and Financials management. You're to be ready to forecast and plan for expenditure on each project. You're to collaborate with other functional team to ensure each planning is executed at global standard.
 

As a Customer Service Manager, you will be responsible for:
 

Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.

Being responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.

Establishing and maintaining contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.

Communicating across direct organization. Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.

Handling latitude in project techniques. Project process requires choosing right approaches.

Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

Fuel your passion
 

To be successful in this role you will:
 

Have a Bachelor / Diploma degree with at least 10 years of experience as Directional Driller / LWD Engineer.

Have a minimum of 2-3 years of experience as Project Manager / Service Delivery Coordinator.

Have 3+ years offshore experience

Have 2+ years experience in Floater / Deepwater rig - IWCF certified.

Have HUET + Survival Training certified

Show strong interpersonal and leadership skills.

Have ability to influence others and lead teams.

Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously.

Have effective problem identification and solution skills.

Have proven analytical and organizational ability.

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 

Please discuss your preferred working patterns with the recruiter during the process

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits